Frequently Asked Questions — Port Perry Phone & Tablet Repairs

Got questions about repairs, warranties, or turnaround times? We’ve got the answers.

General Repair Questions

Q: Do I need an appointment?
A: No — we’re a walk-in service. Just bring your device to our downtown Port Perry shop during business hours.

Q: How long do repairs take?
A: Many repairs, like screen or battery replacements, are completed the same day — often in under an hour. Some issues (like water damage or complex board repairs) may take longer.

Q: Do you use original parts?
A: We use high-quality, tested replacement parts that meet or exceed OEM standards. This ensures reliable repairs and a warranty you can trust.

Q: Do you offer a warranty?
A: Yes! All our repairs include a 60 day warranty on parts and labour. If something goes wrong, bring it back — we’ll make it right.

Device-Specific Questions

Q: Can you repair all phone brands?
A: We repair iPhones, Samsung Galaxy, Google Pixel, LG, Motorola, OnePlus, and many others. If it has a screen and a battery, we can probably fix it.

Q: Do you repair tablets too?
A: Yes, we service iPads, Samsung Galaxy Tabs, Android tablets, Microsoft Surface, and more.

Q: What about Apple Watches?
A: Absolutely. We repair Apple Watch screens, batteries, buttons, and more.

Costs & Payment

Q: How much will my repair cost?
A: Prices vary depending on model and repair type. We’ll provide a free estimate before starting any work.

Q: What payment methods do you accept?
A: We accept cash, debit, Visa, Mastercard, and e-transfer.

Other Services

Q: Do you sell accessories?
A: Yes — we carry cases, chargers, cables, headphones, and more. You can bundle accessories with your repair for extra savings.

Q: Do you offer discounts or loyalty rewards?
A: Yes — we have Gift Coins, a unique loyalty program where you can earn tokens for discounts or give them as gifts. Learn more at ScugogTech.ca/coins.

Contact & Hours

Q: Where are you located?
A: 139 Perry Street, Port Perry (downtown, beside the Old Flame Brewery).

Q: What are your hours?
A:

  • Monday & Friday: 10am–6pm
  • Tuesday–Thursday: 9am–6pm
  • Saturday: 10am–5pm
  • Sunday: Closed

Q: How do I reach you?
A: Call us at 905-985-2161, or just walk in during business hours.